CRM is considerably more valuable to users when selected backend data (resident in the ERP or SCM system, vertical market data, AS/400 application or custom "homegrown" solution) is available and viewed by every employee utilizing the CRM.
For example, the CRM account screen can show
Built in RPG for System i – iSeries – AS/400 DB2
With Wintouch, AS/400 integration is quickly and easily integrated with the backend DB2 data. Wintouch is the only CRM that is native RPG ILE for the IBM iSeries – AS/400 server and uses a DB2 database. By utilizing our built-in "export programs," you are able to enter data in Wintouch that populates your legacy ERP and SCM systems, or you can have data from your ERP and SCM applications flow into Wintouch automatically. Because both databases reside on the AS/400, the integration will be quicker and much less expensive than other CRM solutions that are not native to the iSeries.
Plus Wintouch gives you "click of an icon" access to green screen backend applications from the Wintouch environment making it even easier to check inventory status and shipping data.
Easy Integration of Third Party or Homegrown Legacy Applications
Touchtone has extensive experience integrating Wintouch with J.D. Edwards (JDE), BMI, CMS, VAI, MAPICS, BPCS, PRMS, CMS400 and other AS/400 ERP and enterprise solutions, as well as homegrown, legacy applications for the IBM System i. In fact, we are known for our speedy integration. One recent customer needed their new Wintouch software integrated with their existing JDE application. Touchtone was able to get it up and running for them in less than two weeks.
Larger image of integrated ERP data pulled into Wintouch eCRM.