Wintouch eCRM on demand
Designed specifically to be platform independent, Wintouch on demand is a subscription-based, hosted CRM solution.
Wintouch on demand is secure and
Reap the benefits of technology without the investment or headaches
Run Wintouch on demand completely independently of your
Unlike other CRM solutions available today, Wintouch on demand is not just a Customer Relationship Management or another Sales Force Automation solution and definitely not series of expensive modules, but a complete, economical,
Features:
Enterprise Resource Management (ERM): Fully customizable account screens that can be color coded – making it easy to manage purchasing, suppliers, vendors, customers, prospects, employees, applicants, assets, projects, events, even track competitors and more.
Sales Force Automation (SFA): Facilitates and automates processes and workflow in the sales cycle, including contact management, opportunity identification and tracking, and sales forecasting. Sort customers or prospects by sales rep, territory, status or any other conceivable field. Incorporate any data currently existing in back end applications into Wintouch – sales history,
credit-holds, maintenance history and scheduling, customers generating 80% of sales, etc. – so sales doesn’t pitch tocredit-holds, for example.Marketing Automation (MA): Provides solutions for lead distribution and campaign management including segmentation, targeting, planning and analysis. Lead tracking from entry into sales pipeline to close of sale to
up-sell andcross-sell opportunities."Slice-and-dice" customer or prospect information by any field in Wintouch or any data brought into Wintouch from back end applications for direct mail, email and/or telemarketing campaigns.Partner Relationship Management (PRM): Enables channel tracking and provides
administrator-controlled levels of remote access to the enterprise server by channel partners.Customer Service and Support: Provides all customer information – including sales history, credit status, invoice or quote logs, maintenance schedule and history, service calls, customer service problems – in one location, accessible throughout the organization, plus integrated email, chat and terminal emulation.
Human Resources (HR): With the ability to set security on individual or departmental levels, track job listings, openings, applicants, candidates and
new-hires, as well as, existing employees [benefit plans, supervisor(s), document management of reviews,write-ups, absences, vacation time, certifications, honors, work performance, progress up the corporate ladder] even schedule interviews and reviews for anyone in the organization.Assign the next task or a customized series of "if/then" activities for
follow-up. Hand off is flawless – never miss a single sales opportunity.Web-enable existing
green-screen applications: If you are on the AS/400 and choose to integrate your iSeries, you can make full use of the integrated 5250 terminal emulation feature in Wintouch to access your iSeries applications and data using any web browser. Enter new sales, check availability or date shipped, and sales history.OfficeVision replacement: For those businesses with AS/400s needing an OfficeVision replacement that works with v5r2 or even v5r3, Wintouch offers email, chat, calendar, basic word processing, ad hoc document generation and printing, ad hoc mail merge,
mass-mail spool or print, mail merge email broadcasting, "includes" in mail merge templates, "conditional text" in mail merge templates, spool files to the Web and spool files to PDF – all from the desktop.Management: Track tasks assigned to specific employees or departments. Access the Wintouch logs of completed activities to see who is generating the most revenue and how staff is spending their time.
Wintouch Lite: The offline solution for
end-of-day remote sync or for use with a wireless modem forreal-time remote access to Wintouch and your iSeries server and data.
Wintouch on demand is available in a variety of online configurations hosted on Touchtone’s secure iSeries
Basic:
Real-time access to your data. This solutions is ideal for small businesses not using IBM iSeries servers or companies that don't need ERP or financial data integration.Moderate: Offers degrees of integration of your back end applications and existing AS/400 data with nightly updates
Premium: Offers full integration of your back end applications and existing AS/400 data with
real-time accessLow
per-user monthly cost: Whichever configuration works best for your business, Wintouch on demand is always one low priceper-user per month. Users in the corporate office, in the field or branch locations all receive the same lowper-user monthly price.Integration is always optional: If you use an iSeries server and want integration and customization, you determine the level of back end iSeries integration and customization (if any) for your organization and pay only for the integration you need. Integration costs can be amortized over the life of your contract.
Secure: Your data is safe and inaccessible to anyone else, whether hosted on Touchtone’s servers or on your own iSeries servers.
Further Reading
SMBs Leverage Web Enablement for Hosted CRM
Gartner, March 15, 2004
(Required registration is free for 4 pages of info. Full report is $95)"[CRM offers] …relatively low startup costs, few IT resources…, rapid deployment, ease of use and deep-enough functionality… but not the right fit for … those requiring … a high level of enterprise integration."
Why Companies Outsource CRM
Outsourcing Journal, September 2001High-Quality Impermanent Solutions: Outsourcing Technology Risks Enables Companies to be Competitive
Outsourcing Journal, April 2001