Wintouch®eCRM Now Integrates Chat, Mail & Terminal Emulation
May 2, 2000 – Costa Mesa, CA – Touchtone Corporation, developer and publisher of software solutions for the IBM AS/400, announced the release of the latest version of Wintouch eCRM. Touchtone’s
"These new integrated capabilities significantly increase the
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Integrated mail and email expedite single or merge group template communications with automatic documentation and scheduling of
follow-up activities. -
Integrated chat provides
Real-time Interaction Management (RIM) adding a new dimension to customer communication. Also, chat documentation is automatic and does not require a copy and paste from one application to the CRM application. -
Integrated emulation provides quick access to enterprise 5250 terminal emulation applications from the Wintouch eCRM desktop. For example, a customer order entry application or inventory status report can now be launched directly from the Wintouch eCRM desktop for a quick response during a customer call.
All Wintouch eCRM software is installed on the IBM AS/400 server along with the database that is either shared or integrated with the back end enterprise or ERP database. Client browsers access the Wintouch eCRM server applications via the Internet or intranet. Other unique features incorporated within the Wintouch eCRM applications include powerful search capabilities, flexible design and GUI customization.
Touchtone Corporation has been an AS/400 software solutions developer since 1991, and currently has a significant installation base for its QuestView AS/400 database software tool. Touchtone established partners for reselling its ThinView
Touchtone, Wintouch, ThinView and QuestView are registered trademarks of Touchtone Corporation. All other brand or product names are trademarks or registered trademarks of their respective companies and all rights are reserved.
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