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January 9, 2002 – Costa Mesa, CA – Touchtone
Corporation, a leading developer and publisher of software solutions for
the IBM iSeries – AS/400 operating system, announced real-time wireless remote access to Wintouch eCRM using laptops.
Wintouch offers a cutting-edge solution for mobile CRM
users. The Wintouch solution differs from other solutions in that most CRM
packages send too large of data packets over the airwaves to communicate
effectively in a wireless mode. Wintouch eCRM is I/O (Input/Output)
"economical" sending only small packets of data back and forth.
Wintouch can operate effectively at 9.6k or 14.4k. This enables users to
take advantage of existing wireless technology with little additional
investment.
Real-time remote access to Wintouch is easy with a laptop,
wireless modem and wireless service. Simply choose between two forms of
wireless service – CDPD (Cellular Digital Packet Data Network) or CDMA
(Code Division Multiple Access) – enabling real-time field and service
access to CRM data, provide improved customer service, increase revenue
and increase ROI on your CRM project.
Wintouch eCRM is a web-based customer service, sales force and marketing automation, and partner relationship management software
package accessing IBM iSeries – AS/400 servers. The stability of the IBM
OS/400 and the ease of customizing Wintouch, coupled with green screen
emulation and access to DB2 data make Wintouch an ideal choice for
managing enterprise-wide customer interactions and improving sales and
revenue. Wintouch native AS/400 software can be easily integrated with
existing back-end systems to bring all available information to sales and
customer service representatives.
For more information about Wintouch eCRM and wireless
remote access, please visit Wintouch.com or TouchtoneCorp.com or call (714)
755-2810.
Wintouch is a registered trademark of Touchtone Corporation.
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