For about the cost of cellular service, you can deliver superb customer service, help grow your company’s revenue and reduce customer service costs.
Secure field access to the CRM Central Data Repository
Wintouch eCRM offers two
Which is the most accurate way to update of your central database? Whose information should be scrutinized further? Landlines make everyone's decisions easier. With field staff, this gets much more complicated.
In the field, salespeople and support personnel must be
able to update the database as changes occur. Possibly, the best way to
update the CRM system is in
What makes the Wintouch real-time remote access solution different?
The Wintouch solution is different from most CRM packages that send too large a data packet over the airwaves to communicate effectively in a wireless mode. Wintouch is I/O "economical" (sends small packets of data back and forth – Input/Output) and can operate effectively at 9.6k or 14.4k, while other products cannot. This enables you to take advantage of existing wireless technology, such as cell phones, without having to invest in more expensive methods, or to step backward on the technology scale, to remote synchronization.
Connecting to Wintouch while out of the office:
Real-time wireless access to the Wintouch central database is simple, all you need is:
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Laptop to see all of the CRM screens
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Wireless modem that fits your hardware
($80-$400 each) -
Service provider for "wireless" access to the Internet (a cellular service company)
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CDMA (Code Division Multiple Access) About
$20-$50/month for cellular service
For little more than the cost of cellular service
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Give field sales or service personnel access to all of your company’s CRM data in
real-time -
Provide the absolute best in customer service
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Increase the revenue generation benefits of CRM
The benefits of real-time access to your CRM system:
The benefits of
This process wastes the field worker’s time, may
inaccurately update data already corrected at the home office, and
records may stay stale for days before users
The Wintouch real-time advantage:
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Enter and ship orders immediately upon receipt (this really impresses customers!)
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Give customer service and sales people accurate info to avoid
credit-granting errors based on customernon-payment of previous orders, or poor credit -
Save salespeople’s time from making phone calls for updated status on accounts and orders, allowing them more time to cultivate relationships and close orders
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Eliminate the time consuming and frustrating process of synchronizing databases, which can take hours from home offices, and distract workers from their highest priorities
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Provide
up-to-date information on inventory, service or parts, etc. to field personnel, allowing them to close more orders on the spot for critical needs items -
Save the IT department from maintaining software on remote user laptops
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Give remote users access to ERP, legacy and green screen systems, remotely and in
real-time, to service the customer better, check inventories, order status, etc., with the click of an icon on the Wintouch screen -
Enable sales and service personnel to set up new accounts, grant credit, and enter orders, with the ability to assure the right decisions are being made, because the same information is on the remote user’s screen, as is back at the main office
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Show customers that you are progressive, making customer service a number one priority and committed to servicing their urgent needs
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Eliminate expedited shipping costs by entering orders as they are placed
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Eliminate lost and misdirected data often found in
"remote-sync" processes -
Enable CRM users to maximize field time with the ability to visit additional customers in specific locations while traveling, cultivating stronger sales relationships
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Provide field workers with all account contacts and history information with
real-time access to the full Wintouch application, versus the abbreviated versions often required withremote-sync laptop or PDA versions -
Supply remote sales and service personnel with the necessary tools to service
accounts – it is five times more costly to find a new customer that do a good job of servicing an existing one
Wintouch Wireless Web Access
The Wintouch Wireless Web Access uses an Aircard 510
Modem by Sierra Wireless® and the Sprint PCS Network. The
Aircard 510 is the world’s first true Type II CDMA PC Card modem that
offers simplicity and freedom to be mobile, for the most demanding of
business users. It connects a user’s laptop directly to the Internet
or Intranet to access
Dimensions: 3/15 x 3 5/16 x 2 1/16
Power Source: Draws power from your computer.
Weight: 1.2 oz
Area of Use: Touchtone Corporation has partnered with Sprint PCS to bring you Wintouch Wireless Web Access. You can access your IBM iSeries 400, DB2/400 or AS/400 server data from anywhere on the Sprint PCS Network.
Sprint PCS built the country’s first
What is CDMA?
CDMA (Code Division Multiple Access) is a "spread spectrum" technology, which means that it spreads the information contained in a particular signal of interest over a much greater bandwidth than the original signal. Sprint PCS chose CDMA technology as the basis of its Nationwide Network because it offered numerous benefits from both a customer and network perspective. Most of all, CDMA One (2G) provided a clear and straightforward path to the next generation of wireless services, otherwise known as 3G.
Benefits of CDMA
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Improved Security and Privacy: CDMA’s digitally encoded, spread spectrum transmissions resist eavesdropping.
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Greater Coverage for Lower Cost: CDMA’s spread spectrum signal provides the greatest coverage in the wireless industry, allowing networks to be built with fewer cell sites than is possible with other wireless technologies at the same capacity.
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Cutting Edge Technology: Sprint PCS has the largest digital voice and data footprint in the U.S. with Nationwide Digital Coverage in cities with 100,000 plus population. In late 2001, Sprint PCS began to deploy the first phase of 3G (1X). By mid 2002, Sprint PCS will offer 3G services across its entire network, including more U.S. cities than any other wireless carrier.
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Widest Coverage: Over 200 million POPs are covered for digital data – 238 of the top 240
cities – all majorairports – 300 metropolitan markets and over 4,000 cities.