Laptop access to your iSeries – AS/400 data and applications
Touchtone Corporation offers two Wintouch solutions to meet the needs of mobile users. The user now has the option of choosing
Which option is better for you? Only Wintouch eCRM from Touchtone gives you the choice. For locations that don't have reliable wireless service, Wintouch Lite allows field personnel, such as sales and service staff – to download account information, use Wintouch Lite during the workday, then upload changes to the central database at a later time.
What makes Wintouch Lite different?
Wintouch Lite was created in response to user demand. Touchtone Corporation has built its reputation on responding quickly to user need for additional features and functionality to increase productivity while reducing costs. Our already highly customizable software just got better and we are committed to continued improvement to further meet your needs.
Wintouch remote sync is easy to use:
-
Download a date range of activities to your laptop
-
Use the Wintouch Lite version out in the field with no connection to the Net or a network
-
When you are connected to the Internet again, simple click on the synchronize button
-
You can synchronize when connected to the company network, through a phone line, or a cellular connection.
Active features of Wintouch Lite:
-
Search all downloaded accounts
-
Complete search ability of downloaded accounts
-
Schedule activities and appointments
-
Update account information
-
Add key account data
-
Access account history
The benefits of remote access to your AS/400:
Remote use of your CRM software and central database simply make your employees more productive in the field! It saves time since the information they need is all in one place, and users avoid having to do data entry when they get back to their home, hotel or office, making them happier and more productive. Key data is now at their fingertips, allowing them to make intelligent efforts based on
The Wintouch Lite advantage:
-
Saves the IT department from maintaining software on remote user laptops
-
Improves customer service
-
Shows customers that you are progressive, making customer service a number one priority, and that you are committed to servicing their urgent needs
-
Enables CRM users to maximize field time with the ability to visit additional customers in specific locations while traveling, thereby cultivating stronger sales relationships
-
Allows field workers to use important account contact and history information
-
Empowers remote sales and service personnel with the necessary tools to service accounts. Remember, it is five times more costly to find a new customer that do a good job of servicing an existing one.
The bottom line:
If you don’t have the right information about the customer, how can you address their needs? Wintouch eCRM gives you the power to grow your sales in a professional way and to be more efficient, in the office or out in the field. Improve your sales and efficiency! For additional information, email us or call
Recommended Reading
CRM: The Wireless Dimension
by Robert Consolazio, Computerworld, September 20, 2004"While CRM and wireless would seem to be a match made in heaven -- the words sales force and mobile are practically synonymous…The foundation is now firmly in place to deploy secure, enterprise-grade wireless CRM solutions."
Five Critical Factors for Mobile CRM
Computerworld, September 20, 2004"With almost one-third of the U.S. workforce on the road or working from home, the ability to extend enterprise applications and Web content to mobile devices has become a business imperative."